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Engage IQ · AI Call QA · QualifAI Scorecard

100% scored. Not the 2% you can listen to.

Most contact centers manually review a tiny slice of interactions. Engage IQ auto-scores completed calls against your five-category scorecard — greeting, compliance, product knowledge, closing, objection handling — then lets humans calibrate outliers.

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100%Calls eligible for QA
5 catsScorecard rubric
CalibrateHuman override ready
1 paneScores + dials + CPA
Engage IQ Recording QA with QualifAI Scorecard — transcript, overall score 87/100, five category bars, and AI recommendations

Product UI · Recording QA + QualifAI Scorecard (human-calibrated)

The problem

Conversation intelligence without the second platform

Voxjar and Gong-class tools deliver automated scorecards — usually beside your dialer. High-volume outbound needs QA where the calls already live, without keyword-search speech analytics or a separate CI seat tax.

01

Sampling culture

Managers can only hear a handful of calls. Everyone else is invisible until something blows up.

02

Second platform bill

Upload pipelines, credits, or enterprise CI seats — QA lives away from connect rate and CPA.

03

Keyword theater

Legacy speech analytics needs specialty queries. Modern QA should score normal, human-friendly rubrics.

What the product actually does

QualifAI Scorecard on every recording

Straight from Recordings QA in the app — not a generic “AI QA” brochure claim.

Rubric

Five scored categories

Greeting · Compliance · Product Knowledge · Closing · Objection Handling — each /10, rolled to overall /100 with letter grade.

Transcript

Synced to the recording

Review agent/lead lines with timeline context — same call record as the dial that produced it.

AI recs

Coachable next steps

Recommendations per weak category (e.g. objection handling, close) so managers don’t start from a blank page.

Calibrate

Human override

QA leads edit scores, save with reason, and mark the card Human Calibrated — AI proposes; humans own the bar.

QualifAI Scorecard panel with category scores, letter grade B+, and AI recommendations for objection handling and closing
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How it works

Record. Score. Calibrate.

01 · Record

Every dial path

Calls already live on Engage IQ — no separate upload pipeline or AI-credit drag-and-drop for core coverage.

02 · Score

Your five-category card

AI fills the QualifAI scorecard automatically after the call — compliance-weighted when it matters.

03 · Calibrate

Humans on the outliers

Override scores, attach reason, coach from AI recs — and reinforce live with EIQ-AI Co-Pilot.

Voxjar / Gong alternative

Built for outbound volume — not just pipeline reading

Engage IQ AI Call QAVoxjar / CI platforms
Built forHigh-volume outbound contact centersOften standalone QA or B2B deal intel
Coverage goal100% automatic on completed calls100% AI evals (separate product)
Scorecard style5-category QualifAI + human calibrateYour forms / templates + LLM fill
Keyword / speech analyticsLLM scorecard — no specialty queriesVoxjar: human-friendly forms, not keywords
Real-time coachingEIQ-AI Co-Pilot livePrimarily post-call (or separate assist)
Dialer includedYes — PlatformNo — integrate / upload
Compliance gateLeadGuard + scorecardsNot a dial gate

Frequently
Asked
Questions

Do you sample calls?

No — the product goal is automatic scoring coverage on completed calls, not a 2–5% listening quota.

Can humans override AI scores?

Yes. Calibrate edits the five categories, saves with a reason, and marks the card Human Calibrated.

Is this a Voxjar or Gong replacement?

For high-volume outbound QA + coaching as a native dialer layer, yes. For free standalone QA tooling or B2B deal forecasting, those specialists may still fit.

How do we start?

Sign up or talk to sales.

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Stop paying for the dialer and the intelligence layer.

100% AI QA + live EIQ-AI co-pilot — one Engage IQ platform.

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