Engage IQ · AI Co-Pilot · EIQ-AI
When coaching arrives after hang-up, it’s already too late. EIQ-AI lives in the agent workspace: live transcript, compliance alerts, and AI suggestions with Use / Skip — same stack as dials, dispositions, and QA.
Product UI · EIQ-AI side panel on a live call (agent workspace)
The problem
Bolt-on coaching tools work — as a per-seat layer on your dialer. That means a second bill, a second setup, and coaching that doesn’t sit next to connect rate and CPA.
Custom per-seat pricing stacked on dialer fees — two platforms, one ROI story to invent.
Agents context-switch mid-call. Guidance lives away from the softphone and lead card.
Live prompts in one tool; dials and post-call scores in another. Someone stitches the dots.
What the product actually does
You vs Lead lines with timestamps while the call is open — auto-scrolls as speech lands.
Example: “Recording disclosure not yet made” — amber/error severity, dismissible, on the call surface.
Classified signals (e.g. price objection) with confidence + short reasoning under the hood of each suggestion.
Tone-tagged talk-tracks (firm / softer / closing) with confidence %. Agents copy with Use or dismiss with Skip — actions logged for coaching loops.
How it works
Both sides of the call feed the co-pilot lane — transcript lines and signal classification as the conversation unfolds.
Compliance alerts and AI suggestions appear in the EIQ-AI panel beside the lead card — no second app.
Use copies the talk-track; Skip dismisses it. Pair with AI Call QA so live assists and post-call scores share one call record.
Native vs bolt-on
| What you want | Engage IQ AI Co-Pilot | Typical coaching add-on |
|---|---|---|
| Real-time agent assist | EIQ-AI panel in the agent workspace | Separate guidance layer |
| Live transcript | Built into co-pilot surface | Often yes, second product UI |
| Compliance mid-call | In-panel alerts (e.g. recording disclosure) | Live checklists / flags |
| Agent control | Use / Skip on every suggestion | Prompts + checklists |
| 100% post-call QA | Included — AI Call QA | Often same vendor, extra config |
| The dialer | Included — Platform | Bring your own (50+ integrations) |
| Cost shape | One platform | Per-seat on top of dialer |
Yes — same job (real-time agent assist), delivered as EIQ-AI inside Engage IQ instead of a per-seat bolt-on.
Yes. Every suggestion is Use or Skip. Assist multiplies managers; it doesn’t force scripts.
No. Whisper/barge and post-call scorecards keep humans on the moments that matter.
Sign up or talk to sales.
EIQ-AI live co-pilot on the same platform as dials, QA, and compliance.