IRS Fast Connect · Pricing
Engage IQ IRS Fast Connect bills $0.20 per minute while an IRS agent is live, $0.005 per minute of hold per line, and $2.00 a month per Access Number and PIN, plus $4.00 a month per swarm line shared across the firm, in US dollars with no credits. enQ, the best-known alternative, publishes a $300-a-month plan and an example rate of 40 credits per minute, which is $0.40.
Rate card
No per-seat fee: $2/month per Access Number and PIN, $4/month per swarm line shared across the firm, $0.005 per active swarm hold minute, and $0.20 per IRS-agent talk minute. These are the standard rates every new Engage IQ account gets for IRS Fast Connect. You see the same dollars-per-minute figure in the console before you accept a line.
Billed only while an IRS agent is live on your line, in 30-second increments with a 30-second minimum. Half of enQ’s published 40-credit ($0.40) example.
Every active swarm leg serving your firm is billed while holding, including legs that never connect. Holding stops when customer talk begins. One leg holding for 20 minutes costs $0.10; all active legs are added together.
$2.00/month per Access Number + PIN, plus $4.00/month per shared swarm line. All Access Numbers use the firm’s purchased swarm collectively. No per-seat fee. First month prorated.
Connected minutes while an IRS agent is live, in 30-second increments with a 30-second minimum. Hold minutes on every active swarm leg serving your firm, including unsuccessful legs; holding stops when customer talk begins. Phone numbers, $2.00 a month per Access Number and PIN; shared swarm lines are $4.00 a month each, prorated in the first month.
No credits, no credit packs, no separate platform-plan fee for IRS Fast Connect, no setup fee, no AI surcharge, and no talk charge on a line that never reaches an agent.
Every call ends with its own receipt: talk minutes and hold minutes on separate lines, with the rate and the dollars. Dispute anything against the call’s event trail.
Side by side
An illustrative single-leg Practitioner Priority Service call: 20 minutes waiting, 10 minutes with the agent.
| Talk 10 min × $0.20 | $2.00 |
| Hold 20 min × $0.005 | $0.10 |
| Monthly subscriptions 1 Access Number + 1 swarm line | $6 / mo |
| Call usage | $2.10 |
Plus $2.00/month per Access Number and PIN and $4.00/month per shared swarm line. This usage example includes one active leg; other active or unsuccessful legs add hold usage. You see this rate and the estimated wait in the console before you accept the line.
| Talk 10 min × 40 credits × $0.01 | $4.00 |
| Hold | $0 |
| Plan required 30,000 credits / month | $300 / mo |
| Credit usage | $4.00 |
The $4.00 consumes included credits; it is not added again to the plan allowance. enQ’s $300/month plan includes 30,000 credits. Rates vary by department and time of day; additional usage beyond the allowance is billed at $0.01/credit.
enQ figures are as published at callenq.com/pricing, checked October 21, 2026: $300/month for 30,000 credits, $0.01 per credit, credits per minute set by department and time of day, their own example of 40 credits per minute, billed from the moment an IRS agent is connected. Rates can change; check their page before you compare. Taxes are extra on both.
A month of calls
Each call uses 20 aggregate holding-leg minutes and 10 connected minutes, at different volumes. Additional active or unsuccessful holding legs add usage. Engage IQ totals include one Access Number and PIN plus one shared swarm line ($6.00 for a full month in subscriptions). enQ totals use their 40-credit example and assume a steady month with no rollover.
| Calls per month | Engage IQ IRS Fast Connect | enQ at 40 credits/min, as published |
|---|---|---|
| 1 call | $2.10 usage + $6.00 subscriptions = $8.10 | $4.00 of included credits; monthly bill = $300 |
| 50 calls | $100 talk + $5 hold + $6 subscriptions = $111 | 20,000 credits, inside the $300 plan = $300 |
| 100 calls | $200 talk + $10 hold + $6 subscriptions = $216 | 40,000 credits = $300 plan + $100 overage = $400 |
| 200 calls | $400 talk + $20 hold + $6 subscriptions = $426 | 80,000 credits = $300 plan + $500 overage = $800 |
enQ’s credits per minute are dynamic, so a peak-season call can cost more than the 40-credit example and an off-peak call less. enQ unused monthly credits roll over up to three times the plan amount. Hours and department availability vary at the IRS. Neither column includes taxes.
How the quote works
The console shows the estimated wait, learned from recent IRS hold times, and the rate in dollars per minute. On a desk phone you hear the same quote and press 1 to accept.
Talk is billed from the moment an IRS agent is live on your line, in 30-second increments with a 30-second minimum, until either side hangs up. Every active holding leg is billed at $0.005 a minute, including unsuccessful legs. Monthly subscriptions are separate.
Every call ends with its receipt and a disposition. Firm owners see connects, talk minutes, hold and cost for the day on the console home.
$0.20 per connected IRS-agent minute, $0.005 per active holding-leg minute, $2.00/month per Access Number + PIN, and $4.00/month per shared swarm line. There is no per-seat fee. All Access Numbers use the firm’s purchased swarm collectively. Holding includes unsuccessful legs and stops when customer talk begins. Connected time is billed in 30-second increments with a 30-second minimum; monthly subscriptions are prorated in the first month.
Monthly subscriptions apply: $2.00 per Access Number + PIN and $4.00 per shared swarm line, prorated in the first month. One Access Number and one swarm line cost $6.00 for a full month, plus usage and taxes. Add Access Numbers or shared swarm capacity as your firm needs them. Sign-up starts with a $100 prepaid deposit, credited to your balance and drawn down by usage. No per-seat fee or credit packs.
As published on callenq.com on October 21, 2026: $300 a month for 30,000 credits ($3,000 a year), $0.01 per credit, overage at $0.01 per credit, and a dynamic credits-per-minute rate by department and time of day. Their own example is 40 credits per minute, which is $0.40 per minute, billed per second from the moment an IRS agent is connected. Hold is not billed.
At enQ’s published example of 40 credits/minute, a ten-minute conversation consumes 400 credits ($4.00) from the included balance of its $300/month plan. IRS Fast Connect charges $2.10 in usage for ten connected minutes plus twenty aggregate holding-leg minutes, before monthly subscriptions and taxes. With one Access Number and one swarm line for a full month, fifty such calls total $111 and one hundred total $216. At the same enQ example rate, with no rollover, those months cost $300 and $400. Extra holding legs increase Engage IQ usage; enQ rates vary by department and time of day. Checked October 21, 2026.
Yes. Every active swarm leg serving your firm costs $0.005 per minute while holding, including unsuccessful legs. All legs are added together. Twenty aggregate holding-leg minutes cost $0.10; two legs holding for twenty minutes each cost $0.20. Holding stops when customer talk begins. Connected talk is billed separately at $0.20 per minute.
The console shows an estimated wait and the connected-minute rate before you accept. The wait is an estimate, not a guarantee. Monthly subscriptions and active swarm holding are billed separately; they do not wait for you to accept a call.
No setup fee and no contract for IRS Fast Connect. Stop a line or give up a number whenever you like; numbers are prorated in the first month.
Rates on this page exclude taxes, as do enQ’s.
Book 30 minutes with Liz and she will get your firm set up.
